Here is a guide to help resolve issues with receiving Firebase push notifications on Pixel and Samsung phones:

Pixel Phones:

If your app is being killed on your Pixel phone, it may result in not receiving Firebase push notifications. Here are some settings options that may help resolve this issue:

1. Add the Ankermake app to the battery optimization whitelist to ensure it is not killed by the battery optimization program: Pixel phone's settings>"Battery" option >select "Battery optimization".
 

2. Disable app auto-management to ensure it is not killed by the system: Pixel phone's settings>the "Apps and notifications" option >select "App info">Ankermake app> select the "Advanced" option> "auto-management".
 

3. Disable app power-saving mode to ensure it is not restricted by the power-saving mode: Pixel phone's settings>the "Battery" option >select "Battery saver"> Ankermake app > select "Unrestricted".

Samsung Phones:

If your app is being killed on your Samsung phone, it may result in not receiving Firebase push notifications. Here are some settings options that may help resolve this issue:

1. Add the Ankermake app to the battery optimization whitelist to ensure it is not killed by the battery optimization program: Samsung phone's settings > the "Device Maintenance" option > select "Battery"> add the app to the whitelist.

2. Disable app auto-management to ensure it is not killed by the system: Samsung phone's settings> the "Apps" option > select "App manager">disable app "auto-management".

3. Disable app power-saving mode to ensure it is not restricted by the power-saving mode: Samsung phone's settings > "Device Maintenance" option > select "Battery">Ankermake app > select "Unmonitored apps".

Please note that these settings options may vary depending on the Pixel/Samsung phone model and operating system version.

If the issue still persists, please try clearing app data or reinstalling the app. If you have any further questions, please contact us for assistance.