If you contact AnkerMake customer support after encountering an issue with your M5, you may be asked to provide information like the serial number, the firmware version or asked to upload the log. 

1. How to find the serial number of M5 

1) AnkerMake App: Device > Settings > About Device

2) AnkerMake Slicer: choose Device on the home page and then select your device

3) M5’s touch screen: Settings > About

2. How to upload log

1) AnkerMake App: Me > About > Upload Log

2) AnkerMake Slicer: C:\Users\anker\AppData\Local\AnkerSlicer\AnkerSlicerNetWork\log

3) M5’s touch screen: Settings > Log Upload

3. How to find the version of the M5’s firmware, AnkerMake App and AnkerMake Slicer

1) AnkerMake App: Me > About > Upload Log

2) AnkerMake Slicer: Home Page > Settings > General

3) M5’s touch screen: Settings > About

If you have any other questions, please feel free to contact us via us.