Scenario 1: Bluetooth Device Cannot Be Found

Steps to Resolve:

1. Check Other Connections: Ensure this device is not connected to other mobile phones. If it is, turn off the Bluetooth on the other phone and close the mobile app, then search for the Bluetooth device again.
2. Restart Bluetooth: Turn off the Bluetooth on your phone and turn it back on, then search for the Bluetooth device again.
3. Restart Printer: Turn off the printer and restart it, then search for the Bluetooth device again.
4. Factory Reset: Restore the device to factory settings if none of the above steps work.

Scenario 2: Bluetooth Disconnects During Network Setup

Steps to Resolve:

1. Rebind: Exit the binding distribution interface and try to re-bind the device.
2. Reduce Interference: Check if there are too many Bluetooth devices around, causing disconnection.
3. Restart Printer: Turn off the printer, restart it, and then bind and configure the network again.
4. Proximity to Router: Ensure the device is not too close to the router. If it is, move the device away from the router.
5. Phone Proximity: Keep your phone and device close together.

Scenario 3: Bluetooth Disconnects During Use

Steps to Resolve:

1. Reduce Interference: Check if there are too many Bluetooth devices around, causing disconnection.
2. Restart Bluetooth: Turn off and turn on your phone's Bluetooth, then check if the Bluetooth on the mobile app is connected.
3. Restart App: Close the app and reopen it.
4. Proximity to Router: Ensure the device is not too close to the router. If it is, move the device away from the router.
5. Phone Proximity: Keep your phone and device close together.

Required Information for Further Assistance:

1. Device SN
2. User app email
3. Recorded videos of the issue
4. If Bluetooth disconnects during use, upload app logs and device logs to the app

If the above steps do not resolve the issue, please contact us.