Overview of Supported File Formats
PC (Windows / macOS / Web)
|
File Format |
Restriction Type |
Limit Value |
|
PNG |
Pixel Size |
12800 px × 12800 px |
|
JPG |
Pixel Size |
12800 px × 12800 px |
|
WebP |
Pixel Size |
12800 px × 12800 px |
|
SVG |
File Size |
5MB |
|
PSD |
File Size |
45MB |
|
AI |
File Size |
45MB |
|
|
File Size |
45MB |
App (iOS / Android)
|
File Format |
Restriction Type |
Limit Value |
|
PNG |
Pixel Size |
25MB |
|
JPG |
Pixel Size |
25MB |
|
WebP |
Pixel Size |
25MB |
|
SVG |
File Size |
5MB |
Unsupported File Formats
The following file formats are not currently supported for upload, including but not limited to:
Please convert files to a supported format before uploading.
-
JPEG XL (.jxl)
-
HEIC (.heic) — default photo format on iPhone
-
BMP (.bmp)
-
GIF (.gif)
-
RAW camera formats (.cr2, .nef, .arw, etc.)
File Corruption Detection
During file upload, the system automatically verifies file integrity.
If a corrupted file is detected, it is recommended to:
-
Check whether the original file is complete by opening it locally.
-
Re-export the file from the original software.
-
Attempt to upload the file again.
-
If multiple upload attempts fail, contact customer support.
If the steps above do not resolve the issue, please contact eufyMake Customer Support at support@eufymake.com and include:
a. Purchase Order Information
b. Printer SN, please refer to: https://support.eufymake.com/s/article/How-to-Check-the-Device-Serial-Number-SN
c. For printer and APP logs, please refer to:https://support.eufymake.com/s/article/Log-Feedback-Upload-Process-App-PC-Overview
d. File format and file size details
e. Screenshot of the error message
