Fault Phenomenon
The APP or PC shows the following error:
Moisture pump abnormal (0xFD01190016)
Cause Analysis
Abnormal hardware related to the moisture pump.
Troubleshooting
1. When this error appears, first check the printer status and confirm it is idle, not busy.
2. Go to the cleaning cartridge area on the right side of the printer and listen for the moisture pump (red box area).
If no sound is heard, the pump is functioning normally and this is likely a false alarm.
This error can be temporarily ignored.
Note: A firmware update planned for mid-April 2026 will optimise the error reporting logic.
If a continuous running sound is heard from the moisture pump for more than 10 seconds, this indicates a hardware issue.
3. Record the sound and send it to eufyMake Customer Support.
Support Contact
If the issue persists after completing the above steps, please contact eufyMake Customer Support at support@eufymake.com with the following information:
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Your Order Information
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Printer SN. Please refer to: How to Check the Device Serial Number (SN)
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Printer and App Logs. Please refer to Log / Feedback Upload Process (App & PC) – Overview
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Relevant photos and videos.
