Fault Phenomenon

Ink Cartridge Cannot Be Removed from the Cartridge Holder

The ink cartridge is stuck in the cartridge holder and cannot be removed.

Cause Analysis

1. Ink leakage from the cartridge, resulting in corrosion or adhesion between the cartridge and housing

2. Cartridge hook corroded and stuck, preventing normal release

3. Hook slot of the ink cartridge holder is broken, causing mechanical jamming

Required tools

1. Gloves

2. Goggles

Operation Safety Precautions

1. Wear gloves before operation to prevent ink contact with skin.

2. Wear goggles to protect eyes from ink splashes or debris.

Troubleshooting Steps

1. Remove adjacent cartridges

Carefully remove the ink cartridges on both sides of the stuck cartridge to create sufficient operating space.

2. Release the stuck cartridge

1. Press the ink cartridge downward firmly.

2. Gently shake the cartridge left and right while maintaining downward pressure.

3. The cartridge should loosen and can then be removed.

Support Contact

If the issue persists after completing the above steps, please contact eufyMake Customer Support at support@eufymake.com with the following information:

• Your Order Information

• Printer SN. Please refer to： https://support.eufymake.com/s/article/How-to-Check-the-Device-Serial-Number-SN

• Printer and App Logs. Please refer to： https://support.eufymake.com/s/article/Log-Feedback-Upload-Process-App-PC-Overview

• Relevant photos and videos.