Fault Symptoms

The printer reports error code 0xFD01190002 or 0xFD01190004 in the eufyMake App or in eufyMake Studio.

Cause Analysis

1. False software alarm.

2. Hardware malfunction affecting the left or right purification fan MOS transistor.

Troubleshooting Steps

1. Remove the Air Filter

Open the front cover of the printer and remove the air filter.

2. Run a Print Test

In the eufyMake App, go to the device page and tap Print Test.

Wait for the printer to begin the test process.

3. Check Purification Fan Operation

Once the print test starts, the left and right purification fans should begin running.

You can check fan operation using either of the following methods:

Method 1:

Place your hand near the air filter opening and check whether airflow can be felt from both sides.

Method 2:

Place a small piece of tissue paper near the air filter opening and observe whether airflow from either side causes it to move.

4. Verify the Result

If normal airflow is present, the fans are operating correctly and the error may be a false alarm.

Please upload the printer logs and provide a video to eufyMake Customer Support for further analysis.

5. Check for a Fan Control Fault

If the printer reports the same error while idle (when no print job is running), it may indicate a fault with the purification fan control circuit.

Determine whether the issue affects the left fan, the right fan, or both fans, then provide a video of the issue and the printer logs to eufyMake Customer Support for further analysis.

Support Contact

If the issue persists after completing the above steps, please contact eufyMake Customer Support at support@eufymake.com with the following information:

• Your Order Information

• Printer SN. Please refer to: https://support.eufymake.com/s/article/How-to-Check-the-Device-Serial-Number-SN

• Printer and App Logs. Please refer to https://support.eufymake.com/s/article/Log-Upload-Process-App-PC-Overview

• Relevant photos and videos.