Precautions

When performing any mechanical inspection or adjustment, always power off the device first to ensure safety.

Fault Phenomenon

The roller film feeding system is a core mechanical transmission component of the laminating machine. When an issue occurs, it commonly presents in one or more of the following ways:

1. Roller does not rotate – The roller does not move after the film feeding function is started.

2. Abnormal roller speed – The roller rotates too quickly, too slowly, or inconsistently.

3. Film feeding is not smooth – The film cannot be fed or transported properly.

4. Roller slippage – The roller rotates but does not effectively drive the film material.

5. Film deviation – The film shifts away from the correct path during feeding.

Possible Causes

• Motor malfunction – The drive motor is damaged or the power supply is abnormal.

• Film material quality issues – Uneven thickness or a rough surface on the film material.

• Roller surface contamination – Dirt, residue, or adhesive buildup on the roller surface.

• Environmental humidity – Excessive humidity causing the film material to adhere or stick.

• Sensor A malfunction – The front light sensor is blocked or damaged.

• Uneven film winding – The film roll is wound unevenly, affecting feeding stability.

Troubleshooting Process

1. Check device status

   1. Confirm the device is powered on and receiving normal power.

   2. Check the Status indicator light.

   3. Confirm there are no other active fault alarms.

   4. Verify that B-Film is installed correctly.

2. Check safety components

   1. Confirm the B-Film lid is fully closed.

   2. Check that the safety switch is operating normally.

3. Inspect the rollers

   1. Ensure the roller surface is clean and free of residue.

   2. Check for abnormal wear or visible damage.

4. Test sensor operation

   1. Manually block Sensor A and observe whether the device responds correctly.

5. Verify film material specifications

   1. Confirm the film thickness is within the supported range.

   2. Check that the film width meets device requirements.

Support Contact

If the above steps do not resolve the issue, please contact eufyMake Customer Support and include the following information:

1. Your Order Information

2. Printer SN. Please refer to:https://support.eufymake.com/s/article/How-to-Check-the-Device-Serial-Number-SN

3. Printer and App Logs. Please refer to https://support.eufymake.com/s/article/Log-Upload-Process-App-PC-Overview

4. Relevant photos and videos.