Fault Phenomenon

The printed image color is not shifted, but the overall output appears too pale or faded.

Cause Analysis

1. White ink is semi-clogged, preventing full and uniform ink ejection.

2. Ink is mixed with cleaning or moisturizing fluid, resulting in reduced color density.

Troubleshooting

1. Print a test pattern and observe whether the image appears faded.

2. Gently wipe the printed area with a dry tissue and check for any ink residue or uncured areas.

3. Perform Deep Clean, then repeat the test pattern printing and inspection described above.

If the issue remains unresolved: Perform a factory reset, refill ink as prompted, and re-test printing

Factory reset guide: https://support.eufymake.com/s/article/eufyMake-UV-Printer-E1-Device-Unbinding-Factory-Reset

https://support.eufymake.com/s/article/Device-Binding-Operation-Guide-Initialization-and-Calibration-Procedures

Support Contact

If the issue persists after completing the above steps, please contact eufyMake Customer Support at support@eufymake.com with the following information:

• Your Order Information

• Printer SN. Please refer to： https://support.eufymake.com/s/article/How-to-Check-the-Device-Serial-Number-SN

• Printer and App Logs. Please refer to： https://support.eufymake.com/s/article/Log-Feedback-Upload-Process-App-PC-Overview

• Print photos of mixed ink and photos of the ink stack.