Wi-Fi Related Issues

1. Failed to scan Wi-Fi hotspots

   1. Restart the device and try scanning again.

   2. Move the router closer to the device and set the router’s transmit power to the maximum.

   3. Confirm that the Wi-Fi SSID is not hidden.

   4. Check the number of devices connected to the router and reduce connections if necessary.

   5. Confirm that the router’s working channel is between channels 1 and 11.

   6. If the issue persists, restart the device and retry.

2. Wi-Fi connection failed (incorrect password or authentication mismatch)

   1. Verify that the Wi-Fi password is correct.

   2. Change the router encryption method to WPA2/WPA3 or WPA2 only.

   3. Ensure the device is not too far from the router.

   4. Switch the router channel between channels 1, 6, and 11.

   5. Disable the router firewall temporarily and confirm that MAC address filtering or IP filtering does not block the device.

   6. Try connecting using a mobile hotspot to confirm whether the device can connect.

   7. If the issue persists, restart the router.

3. Wi-Fi connection failed, target hotspot not found

   1. Confirm that the Wi-Fi SSID is not hidden.

   2. Check the number of connected devices on the router.

   3. Ensure the device is not too far from the router.

   4. Confirm that the router supports 2.4 GHz Wi-Fi (5 GHz only networks are not supported).

   5. Check that the router channel is between channels 1 and 11.

   6. Try connecting via a mobile hotspot.

   7. Restart the router if necessary.

   8. Confirm that the country or region selected in the app matches the router’s region settings.

4. Wi-Fi association rejected

Possible causes include incorrect password, MAC filtering, DHCP issues, or weak signal.

1. Verify that the Wi-Fi password is correct.

2. Disable MAC address filtering and IP filtering on the router.

3. Ensure the device is not too far from the router.

4. Check whether another device is using a static IP address.

5. Reduce the number of connected devices.

6. Switch router channels between 1, 6, and 11.

7. Try connecting using a mobile hotspot.

8. Restart the router if needed.

5. Wi-Fi connection terminated during use

Possible causes include router shutdown or signal loss.

1. Check whether the router is powered on and restart it if necessary.

2. Ensure the device is not too far from the router.

3. Try connecting using a mobile hotspot.

4. Restart the router if the issue continues.

6. Wi-Fi password changed, hotspot not found

   1. Restart the router.

   2. Confirm the updated Wi-Fi password is entered correctly.

   3. Try connecting using a mobile hotspot.

   4. Restart the router again if required.

7. Wi-Fi SSID disabled

Possible causes include administrator restrictions or network failure.

1. Confirm the network is not an authenticated or enterprise network (these are not supported).

2. Disable router firewall rules and remove MAC address filtering.

3. Reduce the number of connected devices.

4. Try connecting using a mobile hotspot.

5. Restart the router if necessary.

8. Wi-Fi beacon frame loss

   1. Ensure the device is not too far from the router.

   2. Try connecting via a mobile hotspot.

   3. Restart the router if the issue persists.

9. IP address conflict

   1. Check whether other devices are using static IP addresses.

   2. Try connecting via a mobile hotspot to verify connectivity.

10.  Unable to obtain IP address

    1. Reduce the number of devices connected to the router.

    2. Confirm that the router’s DHCP address pool is correctly configured.

    3. Ensure the device is within a reasonable distance from the router.

    4. Try connecting via a mobile hotspot.

    5. Restart the router if needed.

Ethernet-Related Issues

1. No internet access after connecting an Ethernet cable

   1. Confirm the Ethernet cable is fully connected and that the network port indicator light is on.

   2. Try replacing the Ethernet cable if necessary.

   3. If the issue persists, the Ethernet port may be faulty and require repair or replacement.

2. Network port indicator status

   1. Green light on: Network connection established

   2. Green light blinking: Data transmission active

   3. Green light off: No network connection

   4. Yellow light on: High-speed connection (e.g. 1 Gbps)

   5. Yellow light off: Low-speed connection (e.g. 100 Mbps or 10 Mbps)

3. Additional checks

   1. Confirm the router assigns IP addresses via DHCP.

   2. Verify subnet mask, gateway, and DNS settings.

   3. Confirm the router WAN port is connected to an active internet source.

   4. Ensure the Ethernet cable is connected to a LAN port on the router.

Common Usage Scenarios

Scenario 1: Unable to find home router during network binding

1. Confirm the router supports 2.4 GHz Wi-Fi.

2. Ensure the router channel is between 1 and 11.

3. Reduce the distance between the router and the device.

Scenario 2: Network binding fails

1. Tap “Retry” and attempt the connection again.

2. Switch to another available network or a personal hotspot.

3.  For iPhone hotspots, enable Maximum Compatibility.

4. Confirm the connected network is not an authenticated network.

5. Check router MAC address filtering or blocklists.

6. If the router is set to WPA3 only, switch to WPA2/WPA3 mixed mode.

7. Reduce the distance between the router and the device.

8. Switch router channels between 1, 6, and 11.

Scenario 3: Wi-Fi disconnects during use

1. Ensure the printer and router are not too far apart.

2. Try switching to another available network in the app.

3. Power off the printer, then power it back on.

Contact Support

If the issue cannot be resolved after completing the above steps, please contact eufyMake Customer Support at support@eufymake.com and provide the following information:

1. Purchase order information

2. Printer SN: https://support.eufymake.com/s/article/How-to-Check-the-Device-Serial-Number-SN

3. Printer and app logs: https://support.eufymake.com/s/article/Log-Upload-Process-App-PC-Overview

4. App account email

5. Relevant photos or videos

6. Router model, wireless settings, and advanced router configuration details