1. Fault Symptom
The printer reports error code 0xFD011F0003 (Total 24V Overcurrent Error) in the eufyMake App or eufyMake Studio.
2. Cause Analysis
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Unlocking the Flatbed while the printer is powered on may trigger a false overcurrent error. This is a known software issue and will be addressed in a future firmware update.
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The total current draw exceeds the system threshold, which may indicate a hardware issue requiring further investigation.
3. Troubleshooting Steps
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Identify what operation was being performed when the error occurred.
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If the error occurred while unlocking the Flatbed with the printer powered on, the error is likely a false alarm caused by the current software version.
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Restart the printer and check whether the error appears again.
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If the error persists, verify that both the power adapter indicator and the printer power indicator are illuminated normally.
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If the issue is not resolved, upload the printer logs and contact eufyMake Customer Support for further analysis.
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If the error occurs during a different operation and is not related to unlocking the Flatbed, it may indicate a hardware issue. Please contact eufyMake Customer Support for further troubleshooting.
Support Contact
If the issue persists after completing the above steps, please contact eufyMake Customer Support at support@eufymake.com with the following information:
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Your Order Information
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Printer SN. Please refer to: https://support.eufymake.com/s/article/How-to-Check-the-Device-Serial-Number-SN
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Printer and App Logs. Please refer to: https://support.eufymake.com/s/article/Log-Upload-Process-App-PC-Overview
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Relevant photos and videos.
