Fault Phenomenon

Cartridge Not Installed Properly

After installation, the ink cartridge sits at the same height as other cartridges but rebounds and cannot be locked into place.

Cause Analysis

1. Ink cartridge hook is broken

2. Liquid contamination on the cartridge hook

3. Missing spring at the bottom of the ink cartridge

4. Cartridge not pressed fully into position

5. Ink cartridge holder hook is damaged

Required Tools

Maintenance Cartridge

Operation Safety Precautions

Gloves must be worn during operation to prevent ink from contacting the skin.

Troubleshooting Steps

1. Ink cartridge hook is damaged: Replace the ink cartridge.

2. Liquid present on the ink cartridge hook: Use a tissue or the cotton swab included in the maintenance kit to thoroughly clean the ink from the hook area.

3. Ink cartridge spring missing

1. Check whether the spring at the bottom of the cartridge is missing.

2. If missing, remove a spring from an empty ink cartridge and install it onto the cartridge that lacks the spring.

4. Ink cartridge holder hook damaged

1. If the hook on the cartridge holder is damaged, the cartridge holder must be replaced.

2. This repair must be performed by an authorized maintenance center.

Support Contact

If the issue persists after completing the above steps, please contact eufyMake Customer Support at support@eufymake.com with the following information:

• Your Order Information

• Printer SN. Please refer to:https://support.eufymake.com/s/article/How-to-Check-the-Device-Serial-Number-SN

• Printer and App Logs. Please refer to https://support.eufymake.com/s/article/Log-Feedback-Upload-Process-App-PC-Overview

• Relevant photos and videos.